How to activate MAWi license

How to activate MAWi license


Introduction


In this guide we will show you step by step how to activate the MAWi system



Login to MAWi’s management console with an administrative user account.



Once logged in, click on the Dashboard menu item and select “Admin panel”




In case your trial period has already expired and you are seeing this screen, please apply your license key as shown here:




Go to License menu item and click on “Activate your license”









Enter your activation key supplied by email and click on “Activate”.








Once the activation process was done successfully, you will be forwarded to this screen with your license details.






MAWi Server is not currently connected to the Internet


If the MAWi Server is not currently connected to the Internet, you will have to run an offline installation process.
Click on the Generate license request:



Fill in the details:


Make sure to enter the correct activation key and and send the XML file to:  licenses@monitorsanywhere.com

Once received the license file by email, upload it to the server by clicking on “Browse license file” to activate your license.

Notes
Please note

If your trial period has already expired, after activating your license key, you will be required to login with your username and password in the MAWi Agent-side as well.


OSBASE license keys activation in MAWi



OSBASE driver activation is required only when using the MAWi Zero connectivity variant.

You can now generate and retrieve your OSBASE licenses directly through our OSBASE Licensing Portal, without contacting our licensing department or waiting for manual license processing.

Step 1: Generate Your License Request

  1. Open the MAWi Admin Panel.

  2. Navigate to Licenses > Activate OSBASE License.

  3. Generate your license key request.

  4. Save the generated TXT file to your computer.





Step 2: Generate Your OSBASE License Online

  1. Visit the OSBASE Licensing Portal.

  2. Upload the TXT file generated in Step 1.

  3. Follow the on-screen instructions to generate your OSBASE license.

  4. Download the generated license file (TXT format).


Note: The licensing process is now handled through our online portal, eliminating the need to email license requests to our support team.



Step 3: Activate Your License in MAWi

  1. Return to the MAWi Admin Panel > Licenses > Activate OSBASE License.

  2. Click "Load the license file and activate".

  3. Select the downloaded license TXT file.

  4. Complete the activation process.

Once activated successfully, the OSBASE driver should be licensed and the purple OSBASE watermark should disappear.



Notes

In certain environments, Windows user permissions or security restrictions may prevent MAWi from applying the OSBASE license automatically.

If the standard activation method fails, you can manually apply the license using the Windows Registry.

  1. Locate the OSBASE license TXT file downloaded from the OSBASE Licensing Portal.

  2. Rename the file extension from .TXT to .REG.

  3. Double-click the REG file and confirm the Windows Registry prompts.

  4. Restart your computer.

  5. Verify that the purple OSBASE watermark has disappeared.

Important: Only import REG files generated by our official licensing portal. Administrator permissions may be required.

For instructions on how to change file extensions in Windows, see:




Troubleshooting OSBASE Driver Activation


If you cannot generate the OSBASE license request through the MAWi Admin Panel, use the alternative device identification method below.

Step 1: Download the OSBASE Device Identification Tool

Download and extract the following utility:

Download GetDeviceList.zip

Step 2: Generate Your Device Identification File

Run the OSBASE_getdevices_ID.BAT file on the computer running the MAWi Agent.

The utility will generate a file named:

OSBASE_getdevices_ID.TXT

Step 3: Generate Your License

  1. Open the OSBASE Licensing Portal.

  2. Upload the generated OSBASE_getdevices_ID.TXT file.

  3. Follow the portal instructions to generate your license.

  4. Download the license TXT file.

Step 4: Apply the License Manually

  1. Rename the downloaded license file from .TXT to .REG.

  2. Double-click the REG file.

  3. Confirm the Windows Registry prompts.

  4. Restart your computer.

After restarting, verify that the OSBASE driver is activated and the purple watermark is no longer displayed.

Still Experiencing Issues?

If activation continues to fail, contact our support team at licenses@monitorsanywhere.com and include the following information:

  • Description of the activation issue

  • Any error messages displayed

  • Windows version

  • The generated OSBASE device identification TXT file

Our support team will assist you with completing the activation.