Step-by-Step Guide to Generating and Submitting MAWi System Logs for Technical Support
Introduction
Should you encounter any problems with the MAWi system during use or initial setup, our technical support team may request system logs. This guide provides step-by-step instructions on how to generate and send these logs.
Generating System Logs
Go to Admin Panel -
Select 'Manage System'.
Click on the designated icon to automatically generate the logs, which will then download to your computer.
Email the logs to help@monitorsanywhere.com.
Generating Installation Logs
Access the Run dialog by pressing Start > Run, then enter '%temp%'.
Locate and open the folder that appears.
Create a ZIP file of all files beginning with "MAWi" and email it to our support team at help@monitorsanywhere.com.
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