Troubleshooting the error: "Unable to connect with the MAWi Server" or "Some server error occurred. Try to login later" when trying to login into MAWi Management Console
Introduction
In this article, we will walk you through the steps on how to troubleshoot and fix the issue that is some cases, trying to login into MAWi Management Console would lead to the error: "Unable to connect with the MAWi Server" or "Some server error occurred. Try to login later"
Step 1: Check if the Gateway of MAWi web application is running
Open your browser and try to open this URL:
http://{SERVER-IP}:60668
* Replace the {SERVER-IP} with the actual IP or hostname of the server.
Confirm that you can see the MAWi Gateway page:
If not - move to step no.2.
Step 2: Check if the IIS Express is running
If the server is installed on a standard Windows10 PC, please look for the IIS Express icon, in the taskbar and confirm that is running and showing the correct IP/hostname and directed to port 60668, as shown below:
In case the IIS Express is not running, please open this folder:
C:\Program Files (x86)\Monitors AnyWhere\Common\
And run this script with administrative privileges:
IISExpressDeployServer.bat
.
Confirm that the IIS Express is running now and try to access the gateway as shown in Step 1.
If the IIS Express is still not running as shown, go to Step 3, otherwise, you should be able to login to the MAWi Management console.
Step 3: Confirm the MAWi IIS Service is running
Check if the MAWi IIS service is running in the Task Manager:
1- Open the Task Manager and go to the Services tab and search for the 'MAWi IIS Express Server':
2- Right click the service and select Restart.
Please note:
C:\Program Files (x86)\Monitors AnyWhere\Web.Server\applicationHost.config
If still, it's not connecting - move to step no.4.
Step 4: Check the SQL Server status
Check in the SQL Configuration if the SQL Server is running:
If the SQL Server is not running, try to run it and check if that fixed the issue.
If still it's not connecting - move to step no.5.
Step 5: Open MAWi Management console using Chrom in Incognito Mode
Try to open Chrome in Incognito mode and open the MAWi URL:
In case MAWi is working using Incognito Mode, then clear the cache using the following steps:
Refresh MAWi dashboard using Shift + F5
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