Some server error occurred. Try to login later

Troubleshooting the error: "Unable to connect with the MAWi Server" or "Some server error occurred. Try to login later" when trying to login into MAWi Management Console

Introduction

In this article, we will walk you through the steps on how to troubleshoot and fix the issue that is some cases, trying to login into MAWi Management Console would lead to the error: "Unable to connect with the MAWi Server" or "Some server error occurred. Try to login later" 


Step 1: Check if the Gateway of MAWi webapp is running

 
 Open your browser and try to open this URL:
http://{SERVER-IP}:60668

* Replace the {SERVER-IP} with the actual IP or hostname of the server.

Confirm that you can see the MAWi Gateway page: 



If not - move to step no.2. 


Step 2: Check if the IIS Express is running


]If the server is installed on a standard Windows10 PC, please look for the IIS Express icon, in the taskbar and confirm that is running and showing the correct IP/hostname and directed to port 60668, as shown below:





In case the IIS Express is not running, please open this folder:

C:\Program Files (x86)\Monitors AnyWhere\Common\

And run this script with administrative privileges:

IISExpressDeployServer.bat

.



Confirm that the IIS Express is running now and try to access the gateway as shown in Step 1. 

If the IIS Express is still not running as shown, go to Step 3, otherwise, you should be able to login to the MAWi Management console.  

Step 3: Confirm the IIS settings files are in the correct folder 


When installing MAWi on Windows10 machine, the IIS Express settings will be saved in the following folder:

C:\Users\{username}\Documents\IISExpress\config

In case you are using a different user than the one used to install MAWi, you will need to copy the file: 
applicationhost.config
To the new user's folder.



After doing that, restart your PC and check if you are able to log in to the MAWi management console.
If still, it's not connecting - move to step no.4. 


Step 4: Check the SQL Server status

Check in the SQL Configuration if the SQL Server is running:



If the SQL Server is not running, try to run it and check if that fixed the issue.
If still it's not connecting - move to step no.5. 


Step 5: Open MAWi Management console using Chrom in Incognito Mode


Try to open Chrome in Incognito mode and open the MAWi URL:



In case MAWi is working using Incognito Mode, then clear the cache using the following steps:



Refresh MAWi dashboard using Shift + F5